Alina Assist
Alina Assist is an AI assistant that integrates with your business Telegram account and can be deployed in just one day. She handles customer inquiries 24/7, improves response quality, and helps you maintain a professional brand image while capturing and qualifying leads.
Message Alina
For Business:
  • Lead Management
    No lead goes unanswered. All inquiries and handoffs to your team are fully tracked and under control.
  • Service Quality Control
    Built-in reminders and reporting ensure that no customer is left without a response — even during peak support load.
  • Knowledge Management
    All customer-facing knowledge in one place.
    Easy integration with WhatsApp and Instagram (integration coming soon).
For Customers:
  • Instant Response to Inquiries
    No need to wait for an operator to become available. Customers get immediate answers and don’t leave for competitors while waiting.
  • High-Quality Answers
    We build and configure a dedicated knowledge base for your business and connect advanced LLM models to deliver accurate, relevant, and well-reasoned responses.
  • Service Transparency & Confidence
    Customers resolve most questions instantly with Alina Assist. If human support is required, they receive a ticket ID and clear confirmation that their request is being handled — building trust and eliminating the feeling of being “left behind.”
How to Connect Alina Assist
Alina Assist is an AI assistant for business accounts. The service is подключается через настройки Telegram и officially supported by Telegram via the Automated Accounts feature.
To get started, simply go to:

Settings → Telegram Business → Chatbots and add @alina_business_bot.

You remain in full control of the bot’s behavior within your account. You can choose whether it responds to all incoming messages or set specific exceptions.
Alina Assist Capabilities
Alina Assist provides 24/7 customer support, engages in natural conversations, and escalates to human agents when needed. Your reliable partner for customer communication.
  • 24/7 Customer Support
    Alina Assist answers customer inquiries around the clock, even when you’re offline.
  • Natural Conversations
    The assistant communicates in a human-like manner, ensuring a smooth and comfortable customer experience.
  • After-Hours Operation
    You can configure Alina Assist to operate outside business hours, providing additional support when your team is unavailable.
  • Smart Escalation to Human Support
    When required, you can configure Alina Assist to handle only after-hours inquiries and route cases that need your personal attention — ensuring no request is missed.
Who Alina Assist Is For
Alina Assist is ideal for small businesses without a support team, companies that need to respond to customers outside business hours, and any business looking to optimize operational costs.
  • Small Businesses without a Support Team
    Provides 24/7 customer assistance without the need to hire additional staff.
  • Companies with Customer Support Teams
    Helps efficiently handle customer inquiries outside of working hours.
  • Businesses of any size focused on Cost Optimization
    Reduces support costs by automating routine processes and standard requests.
Enterprise Solutions
Alina Assist can be integrated into enterprise support systems and configured to operate during non-business hours. We work directly with your development team to ensure seamless integration and customized workflows.
Getting Started
Getting started with Alina Assist is easy. Message Alina to receive the details and start using her capabilities today.
Chat with Alina
Message Alina now and get answers to all your questions directly from the AI assistant.

Follow the Link

Click the “Chat with Alina” button to start the conversation.
Ask a Question
Receive an immediate response from the AI assistant.
Set Your Working Hours
Define the hours during which the AI assistant will respond to customer inquiries.
Start Chat with Alina
Customer Testimonials
  • “Alina Assist improved our service quality”


    Maria Melnikova, Head of NovoDoc.eu Clinic
    We connected Alina Assist two months ago. Our patients now receive instant responses from the assistant. On some days, Alina handles more than half of all inquiries. When something requires human involvement, she escalates it to an administrator. Administrators also receive reminders for any unanswered requests — which is extremely convenient. The entire request handling process has become much more structured and controlled.
Made on
Tilda